Privacy Policy

Privacy Policy

Last updated: 7th July 2025
Connected AU is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including, but not limited to:

Name

Email address

Billing details (processed securely via third-party payment providers)

Account and login information

Communication preferences

Any information you voluntarily provide when engaging with our platform or community

We do not knowingly collect sensitive information unless it is required and provided with consent.

2. How We Collect Information

Personal information is collected when you:

Sign up for a Connected AU membership

Make a purchase or subscription payment

Create or use an account

Contact us for support

Participate in community spaces or member features

Interact with our website or digital platforms

3. How We Use Your Information

We use personal information to:

Provide and manage your membership

Deliver digital content and services

Process payments and subscriptions

Communicate with you about your account, updates, or changes

Improve our services and member experience

Meet legal and regulatory obligations

We only use personal information for purposes directly related to providing our services, unless otherwise required or permitted by law.

4. Disclosure of Information

We may disclose personal information to:

Trusted third-party service providers (such as payment processors, hosting platforms, and email services) where necessary to operate our services

Legal or regulatory authorities if required by law

Professional advisers where reasonably necessary

We do not sell or rent personal information to third parties.

5. Third-Party Services

Connected AU uses third-party platforms to deliver services, process payments, and host content. These providers may store data outside Australia.

By using our services, you acknowledge that your information may be handled by third-party providers in accordance with their own privacy policies.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, your personal information held by Connected AU by contacting us via our official support channels.

We will respond to requests within a reasonable timeframe, subject to any legal obligations.

8. Communications

By becoming a member, you consent to receiving communications related to your membership, including service updates, billing notices, and important information.

You may opt out of non-essential communications at any time.

9. Cookies and Analytics

Connected AU may use cookies or similar technologies to improve website functionality and understand how our platform is used.

You may manage cookie preferences through your browser settings.

10. Changes to This Policy

Connected AU reserves the right to update this Privacy Policy at any time.

Any changes will take effect when published. Continued use of our services after changes are made constitutes acceptance of the updated policy.

11. Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us directly so we can work to resolve the issue.

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact

For questions about this Privacy Policy or how your information is handled, please contact Connected AU via official support channels.